The Organization

Founded in 1992, St. Luke’s Free Medical Clinic is a vital part of the safety net for underserved Spartanburg County residents. Primary, specialty and behavioral health care are delivered onsite. Using a volunteer/staff model, the Clinic cared for 1700 individuals in 2023.

Its Mission, Vision, and Values

St. Luke’s Free Medical Clinic changes the lives of underserved Spartanburg County residents by providing quality and compassionate healthcare. It is our vision to be the model for the delivery of quality and compassionate healthcare. We believe that all individuals deserve access to quality medical care, regardless of ability to pay. We are committed to providing compassionate care to individuals with unmet healthcare needs in an environment that maintains the dignity of each patient.

Overall Responsibility

Responsible for the operations, staffing, finances, direction, and administration of St. Luke’s Free Medical Clinic. Overall organization of the Clinic, staff, fundraising, and Clinic functions are under the direction of the Executive Director.

Accountability

Accountable to and receives direction from the Board of Directors.

Responsibilities

Leadership & Management

• Work with healthcare professionals to ensure that acceptable care is rendered to the patients.
• Facilitate board-level strategic planning on a periodic basis.
• Establish, supervise, and abolish committees as needed from time to time.
• Serve as a liaison between the Board of Directors and the medical staff and assist with medical-administrative issues and responsibilities.
• Participate in local, state, and national professional and institutional organizations dedicated to improving professional and institutional competence of Free Medical Clinics.
• Propose and implement policies and procedures for recruiting members of the medical community to volunteer their services at the Clinic.
• Proactively identify, assess, and inform the Board of internal and external issues that affect the Clinic.
• Actively engage and energize Board members, event committees, partnering organizations and funders.
• Assist in development, maintenance, and support of a strong Board: serve as ex-officio of each committee, seek, and build Board involvement with strategic direction for ongoing operations.
• Ensure effective systems to track progress and regularly evaluate program components to measure successes that can be effectively communicated to the Board, funders, and other stakeholders.
• Provide accurate and verifiable ongoing information for the members of the Board to be fully aware of the Clinic’s operations and progress toward the goals defined by the Board.
• Comply with all existing governing policies and by-laws.
• Support and deliver upon Board prerogatives.

Operational Planning & Management

• Maintain physical properties in an acceptable and safe state of repair and operating condition.
• Complete, arrange and apply for Clinic permits, memberships, licenses, insurance, equipment and building inspection, and plan and be responsible for compliance with all legal requirements of Clinic functions and programs and the physical facilities.
• Develop, implement, and monitor a written operational plan that incorporates goals and objectives that work towards the strategic direction of the Clinic.
• Implement and enforce operational policies and prepare procedures that help the Clinic to meet its operational goals; review existing policies on an annual basis and recommend changes to the Board as appropriate.
• Ensure that personnel, patient, donor, and volunteer information are securely stored, and privacy and confidentiality is maintained through a formal corporate compliance policy.
• Provide support to the Board by preparing meeting agendas and supporting materials.
• Develop and maintain a clinical quality program.

Program Planning & Management

• Oversee the planning, implementation and evaluation of the Clinic’s programs and services.
• Ensure that the programs and services offered contribute to the Clinic’s mission and reflect the priorities of the Board.
• Oversee the day-to-day delivery of the programs and services of the Clinic to maintain or improve quality.

Human Resources Planning & Management

• Consult and coordinate with the Medical Director and/or Clinical Services Manager regarding the Clinic’s medical affairs and medical personnel matters.
• Recruit, interview, and select staff and volunteers who have appropriate technical and personal abilities to help further the Clinic’s mission.
• Determine staffing requirements for management and program delivery.
• Oversee the implementation of the human resource policies, procedures and practices including the development of job descriptions for all staff.
• Establish a positive, healthy, and safe work environment in accordance with appropriate legislation and regulations.
• Ensure that all staff members receive a formal, structured orientation to the Clinic and that appropriate training is conducted.
• Implement a performance management process for all staff which includes ongoing monitoring of the performance of staff and conducting annual performance reviews.
• Discipline staff and volunteers when necessary, using appropriate techniques; release staff and volunteers when necessary, using appropriate and legally defensible procedures.
• Ensure that physicians and staff are appropriately credentialed and privileged yearly.

Financial Planning & Management

• Prepare annual operating budget for approval by the Board showing expected revenue and expenditures and other information required by the Board.
• Supervise business affairs to ensure that funds are collected and expended to the Clinic’s best possible advantage.
• Coordinate the collection of data to estimate the value of donated services and medications, maintain donor data, maintain ongoing patient services data.
• Execute, sign, and distribute all checks, bank drafts, payroll checks, invoices, and requisitions for or on behalf of the Clinic.
• Work with Development Director to secure adequate funding for operations of the Clinic.
• Research funding sources, oversee the development of a yearly fundraising plan and write funding proposals to increase revenue at the Clinic.
• Participate in fundraising activities as appropriate.
• Approve expenditures within the authority delegated by the Board.
• Ensure that sound bookkeeping and accounting procedures are followed.
• Provide the Board with comprehensive, monthly reports on the revenues and expenditures of the Clinic.
• Ensure that the Clinic complies with all legislation covering taxation and withholding payment.
• Coordinate annual financial audit with a CPA firm selected by the Board.

Fundraising & Communications

• Serve as a leader in the community, promoting effective and economical working relationships with other safety net organizations.
• Represent the Clinic and the Free Medical Clinic industry to the public.
• Expand local revenue generating and fundraising activities to support existing program operations and regional expansion.
• Deepen and refine all aspects of communications – from electronic media to external relations with the goal of creating a stronger brand.
• Use external presence and relationships to garner new opportunities.
• Represent the Clinic at community meetings and activities to enhance the organization’s profile.
• Communicate with stakeholders to keep them informed of the work of the Clinic and to identify changes in the community served by the Clinic.
• Establish good working relationships and collaborative arrangements with community groups, funders, politicians, and other organizations to help achieve Clinic goals.
• Establish and maintain a fund development plan to coincide with the budgetary needs of the Clinic.
• Produce and distribute an Annual Report to donors and stakeholders.

Risk Management

• Identify and evaluate the risks to the Clinic’s patients, staff, management, volunteers, property, finances, goodwill, and image and implement measures to control risk.
• Ensure that the Board of Directors and the Clinic carries appropriate and adequate insurance coverage.
• Ensure that the Board and staff understand the terms, conditions, and limitations of the insurance coverage.

Desired Qualifications & Experience

Bachelor’s degree required. Experience as Executive Director, or leader of nonprofit or similar setting/undertaking. Knowledge of financial systems, policy and procedure development and strong financial background in administration and management. Excellent oral and written communication skills with ability to delegate appropriately. Fundraising and grant writing experience. Experience with diverse populations and a passion for the underserved.

St. Luke’s Free Medical Clinic offers competitive benefits. Compensation for this position will be commensurate with experience.

Please send resume and cover letter to Crystal Boyd cboyd@looprecruiting.com.