TITLE: Senior Director, U.S. Programs and Quality Improvement
DEPARTMENT: Global Partnerships
REPORTS TO: Vice President, U.S. Programs
JOB STATUS: Full-time (40 hrs/week)
LOCATION: Stamford, CT or Remote Employment
Americares is a health-focused international relief and development organization that responds to people affected by poverty or disaster with life-changing health programs, medicine and medical supplies. Each year, Americares reaches more than 90 countries and all 50 U.S. states with over $600 million in innovative health programs and quality medical aid. Americares is the world’s leading nonprofit provider of donated medicine and medical supplies. For more information, visit americares.org.
In partnership with the Vice President, the Senior Director serves in a key leadership role within the U.S. Program. The Senior Director manages a portfolio of evidence-based, community health programs in the safety net sector. The U.S. Program community health program portfolio is designed to build free/charitable clinic and safety net center capacity and readiness to enhance quality and equity, and more effectively drive improved health outcomes. In addition to program management, the Senior Director supervises U.S. Program staff, supports quality improvement initiatives on the team and across the organization, and supports VP with overall strategy development and implementation.
-Independently manage the initiatives and programs outlined below
-Manage and support U.S. Program staff
-Collaborate with VP in driving strategic growth and program development
-Liaise with national and state associations and key stakeholders
-Manage program-related budgets, program plans and measures of success
-Document and share key learnings through publication of results and presentations at conferences in the interest of display of thought leadership
-Partner in development and editing of funding and reporting submissions
-Collaborate with VP in seeking funding for the U.S. Program; collaborate with Development Team as needed on these efforts
Americares Quality Improvement Lead
-Provide consultation and support to quality improvement projects throughout organization, including design and structure.
-Manage collaborative improvement projects, including virtual collaboratives; provide training and coaching to support organizational quality improvement efforts utilizing best practice improvement cycle tools/processes.
-Conduct data analysis, literature reviews, best practice scans, and provide quality improvement recommendations when requested.
Initiatives and Programs Portfolio
Roadmap to Health Equity, Driving Sector Wide Quality through National Outcomes Initiative for Free/Charitable Clinics:
-Serve as key committee and working group co-lead; develop content for and lead monthly committee meetings, participate in co-lead meetings and serve as active participant in the initiative’s annual convening.
-Collaborate with VP in the overall implementation/ leadership of Roadmap to Health Equity Initiative, serving as a member of the leadership team; provide input and engage in content collaboration.
-Serve as the Coordinator for the IHI Pursuing Equity Learning and Action Network alongside participating free/charitable clinics; provide ongoing support to the participating clinics and facilitate processes for disseminating lessons learned, best practices and trainings across the FCC sector.
Patient-Centered Medical Home (PCMH), Driving Quality Outcomes in FCCs:
-Serve as PCMH Certified Content Expert; successfully obtain and maintain coaching accreditation (CCE accreditation) through the National Committee for Quality Assurance (NQCA).
-Manage a growing portfolio of FCCs that are working toward PCMH transformation and recognition.
-Develop program and communications plan, manage webinar series, lead consultant management, manage development and dissemination of RFP.
-Create program-related tools, materials and resources to support clinics through the process of practice transformation to PCMH.
-Launch the PCMH Readiness Toolkit for clinics that would like to ready themselves to work toward PCMH recognition in a Learning Management System (LMS) to facilitate virtual learning/ support.
-Provide ongoing coaching and direct technical assistance to clinics working toward recognition.
COVID-19 Response and Recovery, Telehealth Programming for FCC Sector:
-In collaboration with FCC Consultant, lead telehealth programming to address needs and gaps in FCC telehealth implementation and long-term sustainability.
Key Initiatives and Programs Led by U.S. Program Team Members, Supervised by Senior Director
-ECHO (Extension for Community Healthcare Outcomes) Behavioral Health Integration
-Improved Diabetes Management and Social Determinants of Health Texting Program in FCCs
-Mental Health First Aid
-Free and Charitable Clinic Patient Navigation
-Screening Brief Intervention and Referral to Treatment (SBIRT)
-Liaise with colleagues in the development of enhanced partner resources, including Americares U.S. Program website and partner ordering portal
-Collaborate with the U.S. team to strengthen partner network across the U.S.
-Assist with designing and formatting program materials
-Collaborate with Americares Mental Health Psychosocial Support Technical Advisor, and MHPSS team, in successful implementation of mental health initiatives across US Program partner network
-Liaise with development and communications teams to provide content for updates, reports, and meetings
-Collaborate with Americares Monitoring and Evaluation team
-Assist with Americares emergency response efforts as needed
-Assist with other program and organization efforts as needed
-Foster Americares values of respect, collaboration & teamwork, trust, passion and commitment, compassion, and excellence
-Bachelor’s degree in public health, health care administration, health care management, psychology, social work, nursing or related field; master’s degree preferred;
-Minimum eight (8) years of program management experience required, preferably in a primary care setting or context;
-Minimum eight (8) years experience managing staff required;
-Minimum five (5) years of experience leading quality improvement initiatives in primary care or community programs, knowledge of determinates/root causes, and research of culturally competent care and disparities in health care; strong understanding of PDSA cycle of continuous improvement
-Patient Centered Medical Home (PCMH) certified content expert (CCE) accreditation preferred, or ability/willingness to acquire post hire;
-Passion and experience in leading and promoting health equity initiatives;
-Strong understanding and experience with safety net organizations;
-Superior project management skills, strong attention to detail, and demonstrated multi-tasking ability;
-Experience with grant writing and grant reporting;
-In-depth knowledge of Microsoft Office, SmartSheet and Salesforce platforms;
-Excellent communication (oral and written) and interpersonal skills;
-Excellent research and writing skills;
-Experience presenting in large and small forums;
-Periodic travel to relevant conferences and meetings, and periodic U.S. partner site visits;
-Must have unrestricted authorization to work in the United States.