Practice Manager - Siloam Health (Nashville, TN)

Practice Manager

Employment status: Regular Full-Time

Hours per week: 40 

Reports to: COO

Job Purpose

The primary objective of the Practice Manager is to provide day-to-day oversight for Siloam Health’s primary care and walk-in clinics at Melrose and Antioch through organization, collaboration and structure so that organization goals can be met and our mission lived out daily.

Primary Duties and Responsibilities

  • Oversees all daily medical practice operations of Siloam’s primary care and walk-in clinics

  • Organizes, prioritizes, and schedules work assignments for medical staff to meet practice timelines

  • Communicates on a regular basis with medical staff to create an open and honest work environment that is effective and efficient

  • Analyzes daily workflow of clinical practice staff, working to optimize medical visit volume and meet medical visit goals

  • Collaborates with physician and nurse leadership and implements changes in policies and protocols to meet stated goals

  • Ensures that each member of the clinic team has the support they need to carry out job responsibilities

  • Oversees two to three direct reports: the Patient Relations Manager, the Referral Coordinator, and possibly a part-time Refugee Clinic Manager

  • Champions an ongoing patient engagement survey at all clinic locations to obtain meaningful patient feedback and improve the patient experience

  • Coordinates respiratory fit test assessments for N-95 masks for providers and maintains proper documentation

  • Works with the Patient Relations Manager to address patient complaints in a compassionate and timely fashion

  • Oversees maintenance and replacement of medical equipment with medical staff input

  • Manages and coordinates cost-effective contracts with vendors including biohazardous waste pickup, retinal screenings, etc.

  • Participates with the Assistant Operations Manager in supporting IT needs for all clinic staff and supports EMR users as a super user

  • Participates with the Chief Medical Officer and Nurse Manager in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines

  • Participates with the Nurse Manager in ensuring that federal and state laws and guidelines are followed (e.g., OSHA, CLIA, etc.)

  • Maintains knowledge of health care trends by obtaining practice management certification, maintaining professional organization memberships, and attending educational courses and webinars

Additional Satellite Office Duties and Responsibilities

  • Facilitates staff meetings at satellite office(s) as necessary with agendas prepared in advance

  • Collaborates with physician and nurse leadership to ensure coverage for all hours of service, including backup coverage when satellite staff are out

  • Coordinates facility repairs and routine facility maintenance at satellite(s), interacting as necessary with landlord

Education and Experience

  • Bachelor’s Degree

  • Three years of experience managing in a medical office

Qualifications

  • Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values

  • Willingness to serve persons who are from different cultures and faith beliefs

  • Strong organizational skills

  • Collaborative experience and strengths

  • Ability to work under minimum supervision with strong initiative

  • Proven record in making good decisions quickly and under pressure

  • High level of computer literacy

  • Flexible, open to change, and confident in trying new things

  • Ability to work well in a team setting

  • Adherence to OSHA and confidentiality requirements

  • Familiarity with medical terminology is preferred

  • Bilingual preferred (English/Spanish or English/Arabic)

  • Ability to communicate effectively with those from different cultural and linguistic backgrounds

Please visit Siloam Health's website at https://siloamhealth.org  to learn more about their faith-based nonprofit clinic.  If you are in agreement with Siloam’s mission and are interested in contributing your skills, the application link is found on the careers page.  Please submit a resume and cover letter for consideration.