Director, Member Support - Virginia Association of Free & Charitable Clinics (Richmond, VA)

1801 Libbie Avenue, Suite 104
Richmond, VA 23226

Founded in 1993 and headquartered in Richmond, the Virginia Association of Free and Charitable Clinics (VAFCC) is an effective advocate for the issues and concerns of free and charitable clinics, their volunteer workforce of doctors, dentists, nurses, therapists, pharmacists, technicians, and other health care professionals, and the patients served by free and charitable clinics in communities throughout the Commonwealth. 

Believing every person deserves access to basic healthcare services, the VAFCC supports Virginia’s network of free and charitable clinics in their efforts to adapt successfully to Virginia’s changing healthcare landscape and serve those who fall through the gaps of the healthcare system with compassionate and comprehensive healthcare services regardless of their insurance status or ability to pay. 

The VAFCC is seeking a dynamic team player and leader to serve as our Director of Member Support that will champion the association, our member clinics and the need of uninsured patient.

TITLE:                          Director, Member Support                                              

STATUS:                      Full-time, Exempt                   

SALARY:                       Competitive salary & generous benefits package 

REPORTS TO:               CEO            

SUPERVISES:               Membership Support Intern

SUMMARY:                 This position works directly with member clinics to ensure the knowledge and resources needed to successfully provide quality health care services to low-income, uninsured and underserved individuals in Virginia. The Director develops, plans, directs, and coordinates the membership programs of the Association including initial membership development/recruitment, maintaining active membership participation, renewal programs and developing engagement initiatives to support communication and collaboration among free and charitable clinics. This role is key in the implementation of the Association’s strategic plan as well as informing the CEO of clinic successes, challenges and community issues which all help to shape VAFCC’s educational content as well as policy recommendations.


Member Services. Responsible for overseeing all aspects of membership services, membership recruitment, membership retention, and membership database integrity/reporting. Provide strategic direction, leadership, and management of these areas to meet organizational goals.Functional allocation of time: 65% of time

Deliver outstanding, innovative customer service strategies to member and potential clinics via technical assistance/support including, but not limited to clinical program development and expansion, nonprofit management, data collection and analysis, laws and regulations impacting nonprofits, small businesses development and healthcare providers. 
Develop and enhance member engagement opportunities through communities of practice, special interest groups, and outreach with state and other groups.
Implement ongoing mechanisms for listening to and assessing the changing needs of members, translating member needs into opportunities for expanding member value.

Quality Performance Improvement & Grants Management. Guide member data collection efforts to assure access to information that will direct strategic and operational decisions. Monitors the distribution and reporting of funding, along with the CEO and Membership/State Funds Committee, to member clinics with a strong emphasis on data analysis.Serve as staff liaison to assigned Board Committees of the Association: Membership/ State Funds Distribution, and other planning committee as requested by the CEO. Functional allocation of time: 20% of time
Strategic Partnerships. Develop and maintain strong relationships with key health care leaders and organizations that impact the work of clinics and access to health care. Effectively represent the free and charitable clinics in community or statewide task forces and workgroups. Functional allocation of time: 15% of time 


Education:Bachelor’s Degree (Masters Preferred) is required. 
Experience: 4-5 years of experience in healthcare, dental, behavioral health or pharmaceutical services is critical. Association and nonprofit management strongly preferred. Understanding of healthcare policy a plus.
Attributes: The ability to work independently while also functioning effectively as a team member. The ability to think strategically, translate that strategy into tactics, and execute flawlessly. Courteous, professional disposition and ability to interact with a variety of people. A strong sense of humor and creativity are necessary. Able to travel (must have a valid driver’s license).
Skills: Strong analytical and problem-solving skills. Strongly detail oriented and has an appreciation for data integrity. Can work collaboratively with a diverse group of individuals. A passion for health equity is a must. Excellent command of the English language and strong writing skills. Proficiency with Windows and Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).  


Please submit a cover letter, resume, and three references by July 19, 2019 to:

Dominique Harvey, Business Manager
Subject Line: Director of Membership Support
1801 Libbie Avenue, Suite 104
Richmond, VA  23226
Fax 804-340-3435

No phone calls please

Candidate screening will begin the week of July 29, 2019